Returns & Refunds

Returns & Refunds

We want you to feel comfortable ordering from SOLEVA. If something isn't quite right, you can return your order within 30 days of receiving it.

Return conditions

Please try your SOLEVA slides indoors and on a clean surface. Returned products should be clean, undamaged and in their original condition, together with their original packaging. Products showing signs of outdoor wear, dirt, damage or excessive use may not qualify for a full refund, subject to your rights under applicable consumer law.

How to start a return

Email hello@solevawear.com with your order number and the email address used when placing your order, and we'll send return instructions.

Return shipping

Unless otherwise stated by SOLEVA, the customer is responsible for the cost of return shipping for change-of-mind returns. We recommend a tracked service and keeping your proof of shipment. Please contact us before returning a damaged, defective or incorrect product.

Refunds

Once your return has been received and inspected, we'll refund your original payment method. When required by applicable consumer law, your refund will also include the least expensive standard delivery option offered for your original order; additional costs for a more expensive method such as express shipping may not be refundable. Your bank or payment provider may require additional processing time.

Exchanges

Need another size or colour? Contact us and we'll let you know the available options, subject to stock availability. Depending on your order and location, we may ask you to return your original pair and place a new order instead of a direct exchange.

Your statutory rights regarding faulty or non-conforming products are not limited by our 30-day return policy.