Återbetalningspolicy
Returns & Refunds
We want you to feel completely comfortable with your SOLEVA purchase. If something isn’t quite right, we offer 30-day returns from the day you receive your order.
30-Day Returns
You may request a return within 30 days of receiving your order.
To start a return, contact us at:
Please include your order number and the email address used when placing your order. We’ll send you the instructions needed to return your SOLEVA products.
Trying On Your SOLEVA Slides
Of course, you can try your SOLEVA slides on to make sure the size and fit are right for you.
If you are considering a return, please only try them indoors on a clean surface.
Returned products should be clean, undamaged and in their original condition, together with their original packaging.
Products showing signs of outdoor wear, dirt, damage or excessive use may not qualify for a full refund, subject to your rights under applicable consumer law.
Return Shipping
Unless otherwise stated by SOLEVA, the customer is responsible for the cost of return shipping for change-of-mind returns.
We recommend using a tracked shipping service and keeping your proof of shipment until your return has been completed.
If you received a damaged, defective or incorrect product, please contact us before arranging a return.
Refunds
Once your return has been received and inspected, we’ll process the applicable refund to your original payment method.
When required by applicable consumer law, your refund will also include the cost of the least expensive standard delivery option offered for your original order.
If you selected a more expensive delivery method, such as express shipping, the additional delivery cost may not be refundable.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Damaged, Defective or Incorrect Products
Every SOLEVA order should arrive exactly as expected.
If your slides arrive damaged or defective, or you receive the wrong product, please contact us at:
Please include:
-
Your order number
-
A short description of the issue
-
Clear photographs showing the product and the issue
We’ll review your case and provide the appropriate solution.
Please contact us before returning a damaged, defective or incorrect product, as a return may not always be necessary.
Your statutory rights regarding faulty or non-conforming products are not limited by our 30-day return policy.
Exchanges
Need another size or colour?
Contact us at hello@solevawear.com and we’ll let you know the available options.
Exchanges are subject to stock availability. Depending on your location and order, we may ask you to return your original pair and place a new order instead of processing a direct exchange.
Promotional Periods
From time to time, we may offer extended returns or other special return conditions during promotional periods.
Any special conditions will be clearly communicated as part of the promotion and do not limit your mandatory rights under applicable consumer law.
Need Help?
If you have any questions about a return, refund or exchange, we’re happy to help.
Contact us at:
Please include your order number so we can assist you as quickly as possible.
SOLEVA