Fraktpolicy

Shipping Policy

At SOLEVA, we want your order to reach you as smoothly as possible. Below you’ll find information about processing, shipping, tracking and delivery.

Order Processing

Orders are normally processed within 1–2 business days after your order has been confirmed.

Orders are processed Monday through Friday, excluding public holidays.

During launches, promotional periods and other periods of high demand, processing may occasionally take a little longer.

Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information where available.

Shipping Costs & Delivery Times

Available shipping methods, estimated delivery times and shipping costs are shown at checkout based on your delivery address.

Please review this information before completing your purchase.

Estimated delivery times begin once your order has been dispatched.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays, customs processing and periods of unusually high demand.

Order Tracking

Once your order has been dispatched, we’ll send you a shipping confirmation.

Where tracking is available, this will include a tracking link so you can follow the progress of your SOLEVA order.

Please allow some time after dispatch for the carrier to register the first tracking update.

Changing Your Delivery Address

If you notice an error in your delivery address, please contact us immediately at:

hello@solevawear.com

We’ll do our best to update the address if your order has not yet been dispatched.

Once an order has entered the shipping process, we cannot guarantee that its delivery address can be changed.

Please make sure your delivery details are complete and accurate before placing your order.

Out-of-Stock Items

We work to keep stock information on Solevawear.com as accurate as possible.

In rare cases, an item may become unavailable after an order has been placed.

If we are unable to fulfil all or part of your order, we’ll contact you and provide the appropriate options, which may include waiting for restocking where appropriate or receiving a refund for the unavailable product.

Delayed Deliveries

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If the tracking has not updated or you believe your parcel may be significantly delayed, contact us at hello@solevawear.com with your order number.

We’ll help investigate the shipment with the relevant carrier.

Your statutory rights in relation to delivery are not affected by the estimated delivery times stated on our website.

Damaged Parcels

If your parcel arrives visibly damaged, please document the condition of the package and products as soon as possible.

Where possible, take photographs of:

The exterior packaging
The shipping label
The damage to the parcel
Any affected SOLEVA products

We’ll review the situation and provide further instructions.

Lost Parcels

If tracking has stopped updating for an unusual period or you believe your parcel may have been lost in transit, please contact us.

We may open an investigation with the shipping carrier.

If a shipment is confirmed as lost, we will handle the matter in accordance with your applicable consumer rights.

Parcels Marked as Delivered

If tracking indicates that your parcel has been delivered but you cannot locate it, please check the delivery information provided by the carrier as well as any safe place, household member, neighbour, reception or concierge that may have accepted the delivery.

If you still cannot locate your parcel, contact us at hello@solevawear.com.

We’ll help investigate the delivery with the carrier.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

Duties, Taxes & Customs

Applicable shipping costs and, where collected by SOLEVA, taxes or duties will be displayed during checkout.

For deliveries outside applicable customs territories, additional import duties, taxes or customs charges may apply.

Where these charges are not collected by SOLEVA at checkout, they may be charged by local authorities or the carrier upon import or delivery.

Any such charges are determined by the destination country and are outside our direct control.

We recommend checking applicable import requirements before ordering if you are unsure.

Cancellations

If you would like to cancel an order before it has been dispatched, contact us as soon as possible at hello@solevawear.com.

We’ll do our best to stop the order before shipment, but we cannot guarantee cancellation once processing has begun.

If the order has already been dispatched, you may exercise your applicable right of withdrawal after receiving the order.

Please see our Returns & Refunds Policy for more information.

Returns

If you change your mind about your purchase, you may have the right to withdraw from your order within 30 days of receiving it.

Please see our Returns & Refunds Policy for complete information about returns, return shipping and refunds.

When the statutory right of withdrawal applies, SOLEVA will refund the cost of the least expensive standard delivery method offered for the original order, where required by applicable law.

Additional delivery costs resulting from choosing a more expensive shipping method, such as express delivery, are not necessarily refundable.

Customer Care

Questions about your shipment?

hello@solevawear.com

Please include your order number so we can assist you as quickly as possible.

SOLEVA